拟人化智能机器人对制造业员工使用意愿的影响研究  

Research on the Influence of Anthropomorphic Intelligent Robots on the Use Intention of Manufacturing Employees

作　　者：马曼婷 刘生敏[1] Manting Ma;Shengmin Liu(Business School,University of Shanghai for Science and Technology,Shanghai)

机构地区：[1]上海理工大学管理学院,上海

出　　处：《运筹与模糊学》2024年第3期1294-1302,共9页Operations Research and Fuzziology

摘　　要：随着人工智能技术的飞速发展,越来越多的企业选择使用人工智能来帮助完成现有的工作。然而,有关人工智能的拟人化对使用者心理和使用意愿的影响仍是一个值得深入研究的议题。本文基于压力认知评价理论,探究拟人化智能机器人对制造业企业员工使用意愿的影响,通过对于306份有效样本进行问卷调查,结合结构方程路径分析和相关性分析等方法。结果显示,拟人化人工智能会对制造业员工造成身份威胁感从而使员工产生抵触心理进而降低员工的使用意愿。这一发现不仅拓展了我们对于人工智能与员工关系的理解,而且帮助了制造业企业更好地使用拟人化智能机器人。With the rapid development of artificial intelligence technology,an increasing number of enterprises are opting to utilize AI to assist in completing existing tasks.However,the impact of anthropomorphized AI on users’psychology and willingness to use it remains a topic worthy of in-depth research.This article,based on the Cognitive Appraisal Theory of Pressure,explores the influence of anthropomorphized intelligent robots on the usage intention of employees in the manufacturing industry.Through a survey of 306 valid samples and employing methods such as structural equation path analysis and correlation analysis,it was found that anthropomorphized artificial intelligence can create a sense of identity threat for manufacturing employees,leading to psychological resistance and ultimately reducing their willingness to use it.This discovery not only expands our understanding of the relationship between artificial intelligence and employees but also assists manufacturing enterprises in better utilizing anthropomorphized intelligent robots.

关 键 词：拟人化 压力认知评价理论 身份威胁 使用意愿 

分 类 号：F27[经济管理—企业管理]