公众如何感知公共组织绩效?——基于两项大样本复制实验的证据  

How does the Public Perceive the Performance of Public Sectors?--Evidence from Two Large-Scale Replication Experiments

作　　者：方学梅[1] 高煜辰 樊妍妮 FANG Xuemei;GAO Yuchen;FAN Yanni

机构地区：[1]华东理工大学社会与公共管理学院

出　　处：《公共管理与政策评论》2024年第4期74-87,共14页Public Administration and Policy Review

基　　金：国家社会科学基金重大项目《中国式现代化进程中可能面临的社会冲突风险及治理路径研究》(23&ZD142)。

摘　　要：公共组织的绩效是公共管理研究长期关注的主题。本文复制了Hvidman的实验,在中国情境下分别进行了两项调查实验。实验一以为中小企业提供融资服务的风险基金作为实验情境,探讨了组织属性(公共/私立)如何影响公众对组织整体绩效的评估以及公共组织信念的调节效应,获得有效样本2103份;实验二以居家护理服务为实验情境,探讨了与私人组织相比,公众如何在多个绩效维度(效果、繁文缛节、成本控制、用户导向、用工公平、服务平等)上评价公共组织,获取有效样本2131份。结果发现:组织的公私属性、个人的公共组织信念均不会影响公众的感知绩效;公私两类组织在多维绩效上也并不存在显著差异。通过复制实验,本文发现在中西方不同的情境下,实验结果有较强的情境依赖性,理论的边界需要进行探讨。The performance of public sectors has been a long-term focus of public management research.This study replicates Hvidman's experiments(2019)and conducts two experiments in China.Experiment 1 uses an investment fund providing financing services for small and medium-sized enterprises as an experimental scenario.It explores how organizational attributes(public/private)affect the public's evaluation of overall organizational performance and the moderating effect of individuals'preexisting beliefs about the public sectors.This survey obtains 2103 valid samples.Experiment 2 takes in-home elderly care services as the experimental scenario.It examines how respondents rate a public in-home elderly care provider(compared with a private provider)on multiple performance dimensions(effectiveness,red tape,cost containment,user orientation,fairness,equity).A total of 2131 valid samples are obtained.The results show that both the public and private attributes of the organization and individual public organizational beliefs do not affect the perceived performance of the public.There is no significant difference in multi-dimensional performance perceptions between the public and private organizations.Through this replication experiments,it is found that the experimental results have strong situational dependence in different contexts in China and the West,and the boundaries of theory need to be explored.

关 键 词：感知绩效 复制实验 公共组织 

分 类 号：D630[政治法律—政治学]