高校图书馆数字学术服务质量评价模型构建及应用研究  

Research on the Construction and Application of Digital Academic Service Quality Evaluation Model in University Libraries

作　　者：吴运明 孔勇 董同强 周凯[3] Wu Yunming;Kong Yong;Dong Tongqiang;Zhou Kai

机构地区：[1]曲阜师范大学教育学院 [2]曲阜师范大学传媒学院 [3]齐鲁师范学院

出　　处：《图书馆学研究》2024年第6期61-69,共9页Research on Library Science

基　　金：教育部人文社会科学研究青年基金项目“职业教育数字化转型成熟度模型构建及应用研究”(项目编号:23YJC880017);山东省社科联人文社会科学课题“新文科建设驱动下高校教师教学胜任力模型构建与应用”(项目编号:2023-XWKZ-035)的研究成果之一。

摘　　要：高校图书馆数字学术服务质量的量化评估,能够准确找到服务薄弱环节,为服务内容与形式的创新提供依据。文章引入服务质量差距模型,结合高校图书馆数字学术服务的特点,兼顾科研全生命周期过程,提炼影响服务质量的关键要素,构建包含机构支持能力、数据资源保障能力、过程管理服务能力、技术支撑能力、创新反馈能力的感知维度指标体系,并进一步采用重要性绩效分析方法,对T大学图书馆数字学术服务质量进行评价,以期为高校图书馆数字学术服务质量持续改进探寻路径。The quantitative evaluation of the quality of digital academic services in university libraries can accurately identify weak links in services and provide a basis for innovation in service content and form.The article introduces the gap model of service quality,combines the characteristics of digital academic services in university libraries,takes into account the entire scientific research lifecycle process,extracts key elements that affect service quality,constructs a perception dimension index system that includes institutional support ability,data resource guarantee ability,process management service ability,technical support ability,and innovation feedback ability,and further uses the importance performance analysis method to evaluate the quality of digital academic services in T University Library,in order to explore paths for continuous improvement of digital academic service quality in university libraries.

关 键 词：数字学术服务 服务质量差距模型 服务质量评价 重要性-绩效分析方法 

分 类 号：G252[文化科学—图书馆学] G258.6