情绪劳动视角下应急医疗队伍建设的问题和对策研究  

Research on the problems and countermeasures of emergency medical team construction from the perspective of emotional labor

作　　者：陈明[1] 邵晓凤[1] 王晶桐[1] 王黎明 陈红松[1] CHEN Ming;SHAO Xiaofeng;WANG Jingtong;WANG Liming;CHEN Hongsong(Peking University People’s Hospital,Beijing 100044,China)

机构地区：[1]北京大学人民医院,北京100044

出　　处：《中国公共卫生管理》2024年第2期205-209,共5页Chinese Journal of Public Health Management

摘　　要：目的探讨应急医疗队员组织支持、组织认同对情绪劳动的影响机制,为促进应急医疗队伍建设提出对策。方法对北京市某应急医疗队206名队员进行问卷调查,采用独立样本t检验、方差分析、Pearson相关分析方法,建立3个变量的结构方程模型并采用Bootstrap法检验中介效应。结果医疗队员的组织支持总均分为(4.50±0.68)分,组织认同总均分为(4.49±0.65)分,情绪劳动总均分为(4.32±0.61)分。不同人口特征医疗队员组织支持、组织认同与情绪劳动的得分差异无统计学意义(P>0.05)。组织支持、组织认同与情绪劳动得分两两呈正相关(P<0.001)。组织认同在组织支持与情绪劳动之间起中介效应。结论应急医疗队员组织支持、组织认同和情绪劳动的水平均较高,可以通过提高组织支持及组织认同促进提升医疗队员情绪劳动表现。Objective To study the impact mechanism of organizational support,organizational identification of emergency medical team members on emotional labor,put forward countermeasures to promote the construction of emergency medical team.Methods A questionnaire survey was conducted among 206 members of an emergency medical team in Beijing.Independent sample t-test,variance analysis,Pearson correlation analysis were employed.A structural equation model with 3 variables was established and the mediation effect was tested by Bootstrap method.Results The average score of organizational support was(4.50±0.68),the organizational identification was(4.49±0.65)and the emotional labor was(4.32±0.61);there was no significant difference in scores among medical team members with different demographic characteristics(P>0.05);and there were pairwise and positive correlation between organizational support,organizational identification and emotional labor(P<0.001).It was also revealed that indirect effect on organizational identification as a partial mediation variable.Conclusion Emergency medical team members have a high level of organizational support,organizational identification and emotional labor.Emergency medical team administrators could promote the emotional labor of medical team members by improving the sense of organizational support and organizational identification.

关 键 词：应急医疗队 组织支持 组织认同 情绪劳动 

分 类 号：R197.8[医药卫生—卫生事业管理]