中国国家图书馆读者满意度影响因素关系研究  

A Study on the Factors Influencing Reader Satisfaction at the National Library of China

作　　者：张婉莹 Zhang Wanying

机构地区：[1]中国国家图书馆,北京100081

出　　处：《图书馆研究与工作》2024年第8期83-88,共6页Library Science Research & Work

摘　　要：文章采用定性比较分析方法,基于组态思维对中国国家图书馆读者满意度的影响因素关系展开研究。选取“大众点评”APP上中国国家图书馆于2022年收到的279条评价数据,设定变量及相应二分赋值标准,构建真值表,使用fsQCA3.0软件展开单因素与多维因素组合分析,得出文献满意度高、服务满意度低但文献满意度高、环境满意度低但服务满意度高是各种情况中读者满意度较高的结论,从而提出优化检索体系、细化读者管理、强化员工培训的建议。This study employs a qualitative comparative analysis approach to explore the relationships between factors influencing reader satisfaction at the National Library of China,based on configurational thinking.A total of 279 evaluation data from the"Dianping"app regarding the National Library of China in 2022 were selected.Variables and corresponding binary value criteria were set,and a truth table was constructed.Using fsQCA 3.0 software,single-factor and multi-dimensional factor combination analyses were conducted.The results indicate that high satisfaction with literature,low satisfaction with services but high satisfaction with literature,and low satisfaction with environment but high satisfaction with services are situations where reader satisfaction is relatively high.Consequently,recommendations are made to optimize the retrieval system,refine reader management,and enhance staff training.

关 键 词：中国国家图书馆 读者满意度 定性比较分析 

分 类 号：G252.0[文化科学—图书馆学]