基于可供性的智能音箱与用户互动的扎根研究  

A Grounded Theory Study of the Use-Smart Speaker Interaction Based on Affordance Theory

作　　者：何国平[1,2] 罗诗睿 Guoping He;Shirui Luo

机构地区：[1]广东外语外贸大学新闻与传播学院 [2]广东外语外贸大学广州城市舆情治理与国际形象传播中心 [3]广东外语外贸大学

出　　处：《新媒体与社会》2024年第1期245-262,399,共19页New Media and Society

基　　金：国家社会科学基金重大项目“健全重大突发事件舆论引导机制与提升中国国际话语权研究”(项目编号:20&ZD320)。

摘　　要：基于ICTs与AI演进和对网络内容生态、生活服务生态和物联网智能家居生态三大生态的链接,智能音箱实现与互联网、物理空间与个人行动的连接,在家庭生活网络中具有中心枢纽功能。本研究以可供性为理论框架,以24名智能音箱活跃用户的半结构化深度访谈为主要原始资料,导入Nvivo12软件,通过扎根理论的程序化法展开质化分析。分析结果表明,智能音箱与用户的互动行为主要表现在三大层面:互动功能层,技术可供性驱动互动行为发生;互动行为层,想象可供性赋能人性化交互;互动情感层,用户触发情感可供性。Based on the evolution of ICTs and AI and the link between the three major ecosystems of network content ecology,life service ecology and IoT smart home ecology,smart speaker realizes the connection with the Internet,physical space and personal actions,and have the function of a central hub in the family life network.This researchuses affordance as the theoretical framework,takes the semi-structured indepth interviews with 24 smart speaker active users as the main raw materials,and introduces Nvivo12 software to carry out qualitative analysis through the programmed method of grounded theory.The results of grounded theory analysis show that the interaction between smart speakers and users is mainly manifested in three layers:Interactive function layer,technology affordance drives interactive behavior,Interactive behavior layer:imagination affordance empowers humanized interaction,Interactive emotion layer:user triggers emotional affordance.

关 键 词：智能音箱 用户 互动 可供性 扎根理论 

分 类 号：TN912.26[电子电信—通信与信息系统]