人机关系对酒店员工服务创新行为的影响机制研究  

Research on the Impact Mechanism of Human Machine Relationship on Hotel Employee Service Innovation Behavior

作　　者：姚德明 高秀秀 YAO De-ming;GAO Xiu-xiu(School of Economics and Management,Hubei University of Technology,Wuhan 430068,Hubei)

机构地区：[1]湖北工业大学经济与管理学院,湖北武汉430068

出　　处：《江苏商论》2024年第9期7-11,共5页Jiangsu Commercial Forum

摘　　要：基于资源保存理论人机关系影响员工服务创新行为,通过构建的中介模型,对337份应用人工智能酒店员工调查问卷数据进行实证检验。研究结果表明,人机关系在酒店管理中具有重要意义。Based on the theory of resource conservation,the relationship between humans and machines affects employee service innovation behavior.Through the construction of a mediation model,empirical tests were conducted on 337 survey questionnaire data of hotel employees using artificial intelligence.The research results indicate that human-machine relationships have significant importance in hotel management.

关 键 词：人机关系 员工服务创新行为 角色宽度自我效能感 组织创造力支持感 

分 类 号：F272.92[经济管理—企业管理]