工程更改流程中售后业务分析方法  

Research on analysis methods for after-sales business in engineering changes process

作　　者：梅秀峰 MEI Xiufeng(Shanghai New Power Automotive Technology Co.,Ltd.,Shanghai 200438,China)

机构地区：[1]上海新动力汽车科技股份有限公司,上海200438

出　　处：《柴油机设计与制造》2024年第3期49-54,共6页Design and Manufacture of Diesel Engine

摘　　要：对于制造型企业,在产品批产之后,再对零部件进行工程更改是一项常见的操作。如果在工程更改前期不对零部件的替代关系进行分析,提前确定售后配件的后续策略,则可能会导致原配件无法购买,继而影响售后维修和客户满意度。因此,基于4种不同的工程更改类型,提出不同的分析方法,用于工程更改前期审核时的分析判断并采取措施,避免对售后市场造成不良影响。For manufacturing enterprises,it is common to make engineering changes to components after mass production.If the substitution relationship of components is not analyzed in the early stage of engineering changes and the follow-up strategy for after-sales parts is determined in advance,it may lead to the inability to purchase original parts,thereby affecting after-sales maintenance and customer satisfaction.Therefore,based on four different types of engineering changes,different analysis methods are proposed.Detailed analysis and judgment can be conducted during the early review of engineering changes,and measures can be taken to avoid adverse effects on the after-sales market.

关 键 词：售后配件 工程更改 可持续供应 

分 类 号：TH161.1[机械工程—机械制造及自动化] F274[经济管理—企业管理]