供热企业客服热线中智能语音导航技术的应用研究  

Research on Application of Intelligent Voice Navigation Technology in the Customer Service Hotline of Heating Enterprises

作　　者：韩飞 曹宇 韩雪 刘嘉頔 HAN Fei;CAO Yu;HAN Xue;LIU Jiadi(Datang Baoding Heating Power Co.,Ltd.,Baoding,Hebei Province,071000 China)

机构地区：[1]大唐保定供热有限责任公司,河北保定071000

出　　处：《科技资讯》2024年第16期34-36,共3页Science & Technology Information

摘　　要：随着时代的不断发展和进步,智能技术的应用越来越广泛,为用户与工作人员提供了更为便捷的条件。对于供热企业来说,用户众多,且需要反馈的问题也比较多,如果只依靠人力提供服务,不仅工作量与工作难度大,同时也无法为用户提供更为良好的服务质量,尤其是客服热线方面。针对此情况,相关技术人员提出应用智能语音导航技术,这不仅解决了传统人工客服难以应对供热期间热线量上涨的问题,同时也提升了服务质量与用户满意率。With the continuous development and progress of The Times,the application of intelligent technology is becoming increasingly widespread,providing more convenient conditions for users and staff.For heating enterprises,there are a large number of users and many problems requiring feedback.If they only rely on manpower to provide services,not only the workload and work is difficult,but also cannot provide users with better service quality,especially in the customer service hotline.In view of this situation,the relevant technical personnel proposed the application of intelligent voice navigation technology,which not only solved the problem that the traditional manual customer service is difficult to deal with the increase of the hotline volume during the heating period,but also improved the service quality and user satisfaction rate.

关 键 词：供热企业 客服热线 智能语音导航技术 框架 

分 类 号：TP391[自动化与计算机技术—计算机应用技术]