"互联网+"时代电力客户服务系统的智能化升级路径研究  

Research on Intelligent Upgrading Path of Power Customer Service System in the Era of“Internet Plus”

作　　者：张芮嘉 安佰龙 ZHANG Ruijia;AN Bailong(State Grid Shanghai Electric Power Company Marketing Service Center,Shanghai 200000,China)

机构地区：[1]国网上海市电力公司营销服务中心,上海200000

出　　处：《移动信息》2024年第9期197-199,共3页Mobile Information

摘　　要：文中深入探讨了"互联网+"时代背景下电力客户服务系统智能化升级的路径与策略,分析了"互联网+"概念的深刻内涵及其对电力行业的影响,揭示了当前电力客户服务系统所面临的挑战,并提出了智能化升级的关键技术和对策建议.研究指出,通过大数据、云计算及人工智能等技术的融合应用,电力企业能显著改善服务效率与质量,推动服务模式向个性化、智能化转型.同时,文中强调了技术集成、政策适应性、信息安全等挑战的应对措施,并对未来发展趋势进行了预测,为电力行业转型升级提供了理论基础与实践指引.This paper deeply discusses the path and strategy of intelligent upgrading of power customer service system under the background of“Internet plus”era,analyzes the profound connotation of the concept of“Internet plus”and its impact on the power industry,reveals the challenges facing the current power customer service system,and puts forward key technologies and countermeasures for intelligent upgrading.Research has shown that through the integration and application of technologies such as big data,cloud computing,and artificial intelligence,power companies can significantly improve service efficiency and quality,and promote the transformation of service models towards personalization and intelligence.At the same time,this paper emphasizes the response measures to challenges such as technology integration,policy adaptability,and information security,and predicts future development trends,providing theoretical basis and practical guidance for the transformation and upgrading of the power industry.

关 键 词：互联网+ 电力客户服务系统 智能化升级 大数据技术 

分 类 号：TP202[自动化与计算机技术—检测技术与自动化装置]