服务导向对制造企业服务创新绩效的影响研究——被调节的中介作用  

Research on the Impact of Service-Oriented on the Service Innovation Performance of Manufacturing Enterprises——The moderated mediation effect

作　　者：曾经莲 王瑞瑞 Zeng Jingian;Wang Ruirui(School of Economics,Management and Law,University of South China,Hengyang Hunan 421001)

机构地区：[1]南华大学经济管理与法学学院,湖南衡阳421001

出　　处：《北方经贸》2024年第10期15-22,共8页Northern Economy and Trade

基　　金：国家自然科学基金项目(72374075);湖南省自然科学基金项目(2021JJ30582);湖南省社会科学成果评审委员会课题(XSP21YBZ167)。

摘　　要：本文探讨资源拼凑调节作用下服务导向对知识搜索、服务创新绩效的影响机理,利用回归分析对309家制造企业进行实证研究。结果表明,服务导向显著正向影响制造企业服务创新绩效;知识搜索在服务导向与制造企业服务创新绩效关系中起到部分中介作用;资源拼凑不仅在知识搜索与制造企业服务创新绩效的关系中起调节作用,还正向调节知识搜索在服务导向与制造企业服务创新绩效间的中介作用,即存在被调节的中介作用。This paper explores the mechanism of service orientation on knowledge search and service in-novation performance under the moderating effect of resource bricolage,and studies 309 manufacturing e-nterprises using regression analysis.The results show that service orientation significantly and positively affects service innovation performance manufacturing enterprises.Knowledge search plays apartiallyof m-ediating role in the relationship between service orientation and service innovation performance of manuf-acturing enterprises.Resource bricolage plays a moderating role in the relationship between Knowledge s-earch and service innovation performance of manufacturing enterprises,and positively moderates the inter-mediary role of knowledge search between service orientation and service innovation performance of man-ufacturing enterprises.There exists a moderated intermediary.

关 键 词：服务导向 知识搜索 资源拼凑 制造企业服务创新绩效 

分 类 号：F272.3[经济管理—企业管理]