民意诉求表达与基层政府回应型治理逻辑——以湖北H镇“政务热线督办件处理”为例  

The Expression of Public Demands and the Responsive Governance Logic of Primary-Level Governments:A Case Study of"Government Hotline Supervision and Handling of Cases"in H Town,Central China as an Example

作　　者：吴春来 WU Chun-Lai

机构地区：[1]西北农林科技大学人文社会发展学院,陕西杨凌712100

出　　处：《党政研究》2024年第6期113-122,M0008,共11页Studies on Party and Government

基　　金：国家社科基金项目“县域治理现代化视域下条块‘统合—协同’机制研究”(23XZZ003)。

摘　　要：在12345政务热线落地中,多元且个体化的民意诉求与整体性的乡镇属地政府之间存在责任分配和精确回应的张力。这导致乡镇的常规治理机制需要进行调适,以匹配诉求回应带来的属地压力。在H镇“政务热线督办件处理”案例中发现:(1)乡镇对诉求事务的类型化处理,使其能够匹配到乡镇常规权责分配方式和治理机制,包括条线专责制、归口负责制和中心工作制;(2)乡镇围绕诉求回应优化行政过程,确立起诉求分拨、回应预警和定向追踪等行政环节,属地回应压力促进了基层行政过程的规范化。以诉求精准分流和督办促进回应的方式,体现出基层体制的组织资源能够围绕治理事务和民意诉求进行适配。基层政府对民意诉求的回应速率有所提升,但整体性回应效果仍然受制于有限的乡镇体制注意力。In the implementation of the 12345 government hotline,there is a tension between the diverse and individualized public demands and the responsibilities of township governments with overall jurisdiction.This tension necessitates adjustments in the routine governance mechanisms of townships to accommodate the localized pressures arising from demand-driven responses.The case study of"Government Hotline Supervision Case Handling"in H Town reveals the following:(1)The categorization of demand-related issues by the township allows alignment with the township's regular distribution of responsibilities and governance mechanisms,including sector-specific responsibility systems,designated responsibility systems,and central task systems.(2)The township optimizes administrative processes around demand response,establishing steps such as demand allocation,response alerts,and targeted tracking,with the pressure for localized responses promoting the standardization of grassroots administrative processes.Through precise demand allocation and supervisory follow-up to enhance responsiveness,the township's organizational resources are shown to adapt effectively to governance issues and public demands.While the responsiveness of the grassroots government to public demands has improved,the overall effectiveness of responses remains constrained by the limited attention capacity within the township system.

关 键 词：12345政务热线制度 乡镇治理 民意诉求 政府回应 

分 类 号：D630[政治法律—政治学]