通过自助出入院服务精细化管理改善患者就医体验  

Improve the Medical Experience of Patient through Refined Management of Self-Service for Discharge and Admission

作　　者：严彩霞[1] 杨明珠[1] 冯皓 柴双 YAN Caixia;YANG Mingzhu;FENG Hao(Shanghai First People's Hospital,Shanghai,200080,China;不详)

机构地区：[1]上海市第一人民医院,上海200080

出　　处：《中国卫生质量管理》2024年第12期72-75,共4页Chinese Health Quality Management

基　　金：上海申康医院发展中心管理研究项目(编号:2022SKLY-03)。

摘　　要：随着线上支付的普及和自助设备的运用,自助缴费已成为门诊患者普遍使用的支付方式,但在出入院办理流程中并没有普及。某院针对出入院办理排队难题,建立了自助出入院服务系统,分步推进自助化建设,并引入精细化管理理念,将服务细化、量化、协同化,改善患者就医体验。With the popularity of online payment and the use of self-service equipment,self-service payment has become a common payment method in the outpatient clinic.But,it has not been popularized in the process of discharge and admission procedures.In order to effectively solve the problem of"long queue",a hospital established a self-service discharge and admission service system,promoted the construction of self-service step by step,and introduced the concept of refined management by specifying,quantifying,and synergizing the services,enhancing the medical experience of patient.

关 键 词：出入院 自助服务 精细化管理 患者体验 服务质量 

分 类 号：R197.323[医药卫生—卫生事业管理]