基于Gross情绪调节法则和情境构建的医院导诊APP设计研究  

Design of Hospital Guidance APP Based on Gross Emotion Regulation Rule and Context Construction

作　　者：安春钰 严波[1] 郑镇华 石朋杰 AN Chunyu;YAN Bo;ZHENG Zhenhua;SHI Pengjie(College of Mechanical and Electrical Engineering,Hohai University,Jiangsu Changzhou 213022,China)

机构地区：[1]河海大学机电工程学院,江苏常州213022

出　　处：《包装工程》2025年第2期146-155,188,共11页Packaging Engineering

基　　金：教育部人文社会科学研究一般项目(18YJCZH212);教育部产学合作协同育人项目(220705329284309)。

摘　　要：目的 导诊APP是患者医院就诊过程中的重要辅助工具,但现有APP优劣各异,界面主次不清,就诊流程繁琐,为了有效挖掘用户使用导诊APP过程中的负面情绪和界面优化需求,并将其科学转化为产品功能,提出了一种基于Gross情绪调节法则和情境构建的界面改良设计方法,以进一步提升导诊效率和APP可用性。方法 首先,通过调研获得某三甲医院导诊APP的使用情境和用户使用过程中的负面情绪,结合PAD情感模型和SAM量表对用户负面情绪进行定量分析;其次,利用Gross情绪调节法则提出对应设计方案并形成APP优化模块;最后,运用系统可用性量表(SUS)对改进前后方案进行评估测试。结果 以某三甲医院为例展开设计实践,优化后的设计方案操作总用时缩短,界面可用性得到有效提高。结论 基于Gross情绪调节法则和情境构建的设计方法运用于导诊APP改良设计,能够更精确挖掘用户自助就医过程中的负面情绪痛点并优化产品功能,充分发挥情境与情绪在用户行为上的作用,为医院导诊APP设计提供新思路。Guidance APP is an important auxiliary tool for patients in the process of hospital treatment,but existing APPs have different advantages and disadvantages,with unclear interface priorities and cumbersome medical treatment procedures.In order to effectively tap users'negative emotions and interface optimization needs in the process of using guidance APP,and scientifically transform them into product functions,the work aims to propose an improved interface design method based on Gross emotion regulation rule and context construction to further improve the efficiency of con-sultation and APP usability.Firstly,the usage situation and negative emotions of users in the course of using the guidance APP in a 3A hospital were obtained through investigation,and the negative emotions of users were quantitatively analyzed by combining PAD emotion model and SAM scale.Secondly,the Gross emotion regulation rule was used to propose a corresponding design scheme and form an APP optimization module.Finally,the System Usability Scale(SUS)was used to evaluate and test the schemes before and after the improvement.With a 3A hospital as an example,the design practice was carried out,the total operation time of the optimized design scheme was shortened,and the interface usability was effectively improved.The design method based on Gross emotion regulation rule and context construction is applied to the improved design of guidance APP,which can more accurately mine the negative emotional pain points of users in the process of medical treatment and optimize product functions,give full play to the role of context and emotion in user be-havior,and provide new ideas for the design of hospital guidance APP.

关 键 词：Gross情绪调节法则 情境构建 导诊APP 用户负面情绪 

分 类 号：TB472[一般工业技术—工业设计]