用户签约数据一键查询方案研究及应用  

Research and Application of One-click Query Solution for User Subscription Data

作　　者：苗杰[1] 林朝辉 王勇[1] 唐斌 李蓉[2] Miao Jie;Lin Zhaohui;Wang Yong;Tang Bin;Li Rong(China United Network Communications Group Co.,Ltd.,Beijing 100033,China;China Information Technology Designing&Consulting Institute Co.,Ltd.Zhengzhou Branch,Zhengzhou 450007,China)

机构地区：[1]中国联合网络通信集团有限公司,北京100033 [2]中讯邮电咨询设计院有限公司郑州分公司,河南郑州450007

出　　处：《邮电设计技术》2025年第1期83-86,共4页Designing Techniques of Posts and Telecommunications

摘　　要：为解决人工处理用户投诉工作量大、手段缺失等问题,基于数字化运营“平台+数据+专家”理念,设计了用户签约数据一键查询的解决方案。面向一线客服及维护人员的难点问题设计了用户签约数据查询算法及流程,同时兼顾核心网信令安全等需求,运用专家规则实现用户签约数据统一呈现,提升投诉的自动化、智能化处理效率,进一步增强核心网的自智水平。To solve the problems of heavy manual processing workload and lack of means in handling user complaints,based on the concept of digital operation“platform+data+experts”,a one-click query solution for user subscription data system is designed.It designs user subscription data query algorithms and processes for front-line customer service and maintenance team to address problems,while taking into account core network signaling security needs.It utilizes expert rules to achieve unified presentation of user signing data,which improves the automation and intelligent processing efficiency of complaints,and further enhances the intelligence level of core network.

关 键 词：用户投诉 用户签约数据 一键查询 数字化运营 

分 类 号：TN915[电子电信—通信与信息系统]