基于平衡计分卡的职能部门管理干部绩效考核实践:以上海某区域医疗中心为例  

Practice of Performance Appraisal of Management Cadres in Administration Departments Based on Balanced Scorecard:a Case Study of a Regional Medical Center in Shanghai

作　　者：吴晓君 韩行 李济宇 潘琼 胡磊 曾艺鹏 WU Xiaojun;HAN Xing;Li Jiyu(Shanghai Pudong Hospital/Fudan University Pudong Medical Center,Shanghai,201300,China;不详)

机构地区：[1]上海市浦东医院/复旦大学附属浦东医院,上海201300

出　　处：《中国卫生质量管理》2025年第1期84-87,共4页Chinese Health Quality Management

基　　金：上海市医院协会医院管理研究基金(编号:X2023163);浦东新区卫生系统医学人才培养计划(编号:PWRq2023-22)。

摘　　要：对医院职能部门管理干部进行绩效考核有利于提升医院核心竞争力。以上海某区域医疗中心为例,参考国家三级公立医院绩效考核、公立医院高质量发展评价等指标,依据岗位说明书,通过专家咨询法、目标管理法等筛选指标,依据平衡计分卡的学习与成长、流程管理、客户与沟通、结果与价值四个维度,构建含13个二级指标18个三级指标的职能部门管理干部绩效考核指标体系。该考核体系能够有效评价职能部门管理干部绩效水平,提高科室沟通效率和管理干部工作积极性,促进医院可持续发展。The performance appraisal of management cadres in hospital functional departments is conducive to improving the core competitiveness of hospitals.Taking a regional medical center in Shanghai as an example,referring to the performance appraisal of national tertiary public hospitals and the evaluation index of high-quality development of public hospitals,according to the job description,through expert consultation method and target management method screening indicators,according to the four dimensions of learning and growth,process management,customer and communication,result and value of balanced scorecard,the performance appraisal index system of functional departments management cadres with 13 second-level indicators and 18 third-level indicators was constructed.The appraisal system can effectively evaluate the performance level of management cadres in functional departments,improve the communication efficiency of departments and the enthusiasm of management cadres,and promote the sustainable development of hospitals.

关 键 词：平衡计分卡 职能部门 管理干部 绩效考核 区域医疗中心 

分 类 号：R197.3[医药卫生—卫生事业管理]