多院区格局下门诊全流程导诊服务小程序的设计与实践  

Development and implementation of a comprehensive process guidance service applet of the multi-campus hospitals

作　　者：宋彬彬 林君[1] 冯镭[1] 王颖[1] 刘哲灏 冯筱云 羊婧 郭琴芬 张冰凌[1] SONG Binbin;LIN Jun;FENG Lei;WANG Ying;LIU Zhehao;FENG Xiaoyun;YANG Jing;GUO Qinfen;ZHANG Bingling(The First Affiliated Hospital,Zhejiang University School of Medicine,Hangzhou 311100,China)

机构地区：[1]浙江大学医学院附属第一医院,浙江杭州311100

出　　处：《现代医院》2025年第2期278-281,共4页Modern Hospitals

基　　金：浙江省科协软科学研究课题(2024KXCX-KT006)。

摘　　要：为缓解传统就医模式引起的就诊流程不畅等问题,实现患者端多院区医疗服务信息互通共享,浙大一院积极利用数智化手段创新医疗服务模式,构建移动端门诊全流程导诊服务小程序,开发“智能陪诊”功能,统一身份认证电子化,整合多院区医疗资源,打造线上线下一体化的全流程智慧服务,优化了门诊就诊流程,提高了患者就医体验,促进了多院区医疗服务同质化管理。To address the challenges associated with traditional medical treatment modalities that hinder the efficiency of healthcare delivery,and to facilitate the sharing of medical service information across multiple campuses via mobile platforms,the First Affiliated Hospital to Zhejiang University School of Medicine has proactively leveraged digital intelligence to innovate its medical service model.This program involved the development of a comprehensive process guidance service applet on the Alipay platform specifically for outpatient services.The applet offers intelligent support services,standardizes electronic authentication processes,coordinates medical resources across various hospital locations,and establishes an integrated service delivery system that seamlessly combines online and offline interactions.This approach has optimized the outpatient treatment process,enhanced the patient experience,and fostered standardized management of medical services across multiple campuses.

关 键 词：多院区 门诊全流程 智能导诊 小程序 

分 类 号：R-058[医药卫生] R197.3