社会责任型人力资源管理如何影响员工亲社会行为  

How Socially Responsible Human Resource Management Shapes Employees’Prosocial Behavior

作　　者：涂乙冬[1,2] 范亚军 梅茂娇 贺伟 王烁砾 TU Yidong;FAN Yajun;MEI Maojiao;HE Wei;WANG Shuoli(Wuhan University,Wuhan,China;Nanjing University,Nanjing,China;Hubei University of Economics,Wuhan,China)

机构地区：[1]武汉大学经济与管理学院 [2]武汉大学人力资源管理研究中心 [3]南京大学商学院 [4]湖北经济学院工商管理学院,武汉市430205

出　　处：《管理学报》2025年第2期261-273,共13页Chinese Journal of Management

基　　金：国家自然科学基金资助项目(72102064,72272115);湖北省自然科学基金资助项目(2022CFB263)。

摘　　要：基于社会信息加工理论和利益相关者理论,采用实验研究与纵向研究的方法探讨社会责任型人力资源管理(SRHRM)对员工、客户、社区和环境的亲社会行为的影响,员工亲社会动机在这一过程中的中介作用,以及客户欣赏与客户不友好对员工亲社会动机影响亲社会行为过程的调节作用。研究结果表明:SRHRM增加了员工对客户、社区和环境的亲社会行为;员工亲社会动机中介了SRHRM与员工对客户、社区和环境的亲社会行为之间的影响;客户欣赏正向调节员工亲社会动机与员工对客户和环境亲社会行为的关系,客户不友好负向调节员工亲社会动机与员工对客户亲社会行为的关系。Based on the social information processing theory and stakeholder theory,this paper employs a scenario-based experiment and a longitudinal field survey to explore how socially responsible human resource management(SRHRM)influences employees’prosocial behaviors towards customers,communities,and the environment.It also investigates the mediating role of employees’prosocial motivation in this process,as well as the moderating effects of customer appreciation and customer unfriendliness on the process by which employees’prosocial motivation influences their prosocial behaviors.The research’s findings indicate that SRHRM increases employees’prosocial behaviors towards customers,communities,and the environment;employees’prosocial motivation mediates the relationship between SRHRM and employees’prosocial behaviors towards customers,communities,and the environment;customer appreciation positively moderates the relationship between employees’prosocial motivation and their prosocial behaviors towards customers and the environment,while customer unfriendliness negatively moderates the relationship between employees’prosocial motivation and their prosocial behaviors towards customers.

关 键 词：SRHRM 亲社会动机 亲社会行为 客户欣赏 客户不友好 

分 类 号：C93[经济管理—管理学]