公立医院临床科室绩效考核评价体系管理问题及改进措施  

Management Issues and Improvement Measures of the Performance Evaluation System of Public Hospital Clinical Department

作　　者：林照 LIN Zhao(Quality Management Department,Xiamen Children’sHospital,Xiamen,Fujian,361000)

机构地区：[1]厦门市儿童医院质量管理部,福建厦门361000

出　　处：《江苏卫生事业管理》2025年第2期187-189,193,共4页Jiangsu Health System Management

摘　　要：目的:分析某医院绩效考核评价体系管理问题并提出改进措施,以期提高管理效能,保证医疗质量和患者安全,推动公立医院高质量发展。方法:结合反馈意见和工作实践,使用鱼骨图归纳现有评价体系效用较低原因,探索分析医院2023年绩效考核评价体系改进情况。结果:存在医务人员参与不足、沟通追踪不到位、考核管理不充分问题。结论:基于PDCA理论执行改进,计划阶段明确员工职责定位、层次沟通机制、考核体系管理;实施阶段加强主体意识、强化组织沟通反馈、完善考核体系;检查阶段核验医院服务能力和患者保障能力;改进阶段加快信息系统建设和提高绩效文化认同。Objective:Research on management issues and implementation path of performance evaluation system in a certain hos-pital order to improve management efficiency,ensure the quality and patient safety of hospitals,and promote the high-quality develop-ment of public hospitals.Methods:Combined with feedback and work practice,the reasons for the use of fish bone graphics to summa-rize the low effectiveness of the existing evaluation system will be used to explore the implementation of the implementation of the 2023 performance evaluation system.Results:There were problems with insufficient participation in medical staff,inadequate communica-tion and tracking,and insufficient assessment management.Conclusion:Based on the implementation of the PDCA theory,the plan-ning phase is clearly positioned at the planning stage,the layered communication mechanism,and the management of the assessment system;the implementation phase of the implementation is strengthened,the organization communication feedback is strengthened,and the assessment system is improved;Information system construction and improvement of performance culture identity.

关 键 词：高质量发展 PDCA理论 绩效考核 评价体系 管理问题 改进措施 

分 类 号：R197.32[医药卫生—卫生事业管理]