通信运营商在IT用户体验三维体系的研究与实践  

Research and Application of a Three-Dimensional IT User Experience System by Telecom Operators

作　　者：张斌[1] 朱炜[1] 李攀 刘军[1] 黄东江 ZHANG Bin;ZHU Wei;LI Pan;LIU Jun;HUANG Dongjiang(China Mobile Communications Group Guangdong Co.,Ltd.,Guangzhou 510623,China)

机构地区：[1]中国移动通信集团广东有限公司,广东广州510623

出　　处：《数字通信世界》2025年第2期237-239,共3页Digital Communication World

摘　　要：在信息技术飞速发展下,IT系统成为企业运营核心,用户体验是衡量其成败的关键。本文探究通信运营商IT系统中性能、功能、服务三大体验维度,分析它们对用户满意度的影响,并提出优化策略,旨在为企业提供提升IT用户体验的理论与实践参考。With the rapid development of information technology,IT systems have become the core of enterprise operations.User experience is a key factor in measuring their success or failure.This paper explores the three dimensions of performance,functionality,and service experience in IT systems of telecom operators,analyzes their impact on user satisfaction,and proposes optimization strategies.The aim is to provide theoretical and practical guidance for enterprises to enhance IT user experience.

关 键 词：用户体验 性能体验 功能体验 服务体验 通信运营商 

分 类 号：TN915[电子电信—通信与信息系统]