公立医院运营助理胜任力评价指标体系研究  

Research on the Construction of Competency Evaluation Index System for Operation Assistants in Public Hospitals

作　　者：于雪晴 郭智萍 赵要军 郭梓旭 刘函 苏明珠 刘雯雯[2] 穆子涵 Yu Xueqing;Guo Zhiping;Zhao Yaojun(College of Public Health,Zhengzhou University,Zhengzhou,Henan,450001,China;不详)

机构地区：[1]郑州大学公共卫生学院,河南郑州450001 [2]华中阜外医院·郑州大学华中阜外医院,河南郑州451464 [3]河南省心血管病新技术评估与转化工程技术研究中心,河南郑州451464 [4]河南省医院管理研究院,河南郑州450052 [5]国家心血管病中心华中分中心,河南郑州451464

出　　处：《中国医院管理》2025年第3期22-27,共6页Chinese Hospital Management

基　　金：中原医创基金会医院管理研究项目(24YCG2003);河南省科学技术厅软科学项目(242400411210)。

摘　　要：目的构建运营助理胜任力胜任力评价指标体系,为选拔培养、考核评价运营助理提供科学工具。方法采用岗位分析法分析运营助理工作职责与功能定位;基于冰山模型提取运营助理胜任力关键要素,借用专题小组讨论和专家咨询法,构建胜任力评价指标;利用CRITIC权重法确定各指标权重。结果建立包括专业知识、工作技能、协调能力、行为动机和个人特质等5个维度19个指标的公立医院运营助理胜任力评价指标体系。结论构建的公立医院运营助理胜任力评价指标体系科学性较好,可为实现人职匹配提供量化评价工具。Objective To construct a competency modeling index system for operation assistants,and to provide a scientific tool for the selection,training,assessment and evaluation of operation assistants in public hospitals.Methods The job analysis method is used to analyze the job responsibilities and functional positioning of operation assistants;key elements of operation assistant competency are extracted based on the iceberg model,and the competency evaluation indexes are constructed by borrowing thematic group discussion and expert consulting method;the CRITIC weight method is used to determine the weights of each index.Results A competency evaluation index system for operations assistants in public hospitals was established with five dimensions and 19 indicators,including professional knowledge,work skills,coordination ability,behavioral motivation and personal traits.Conclusion The competency evaluation index system for operations assistants in public hospitals constructed in this study is of good scientific quality and can provide a quantitative evaluation tool for realizing job matching.

关 键 词：公立医院 运营助理 胜任力 评价指标体系 

分 类 号：R197.322[医药卫生—卫生事业管理]