基于使用意愿的家庭养老服务机器人设计研究  

Design of Home Care Service Robots Based on Intention to Use

作　　者：汪致远 王铮 邓嵘 颜萌 WANG Zhiyuan;WANG Zheng;DENG Rong;YAN Meng(Jiangnan University,Jiangsu Wuxi 214122,China)

机构地区：[1]江南大学,江苏无锡214122

出　　处：《包装工程》2025年第6期36-46,共11页Packaging Engineering

基　　金：国家社科基金艺术学一般项目(21BG131)。

摘　　要：目的家庭养老服务机器人作为智慧健康养老产业用于提高老年人生活质量、缓解社会养老资源供给不足的重要科技产品,探究影响老年人使用家庭养老服务机器人的主要因素,为其在智慧健康养老领域的适老化设计研究提供一定的理论依据和参考价值。方法采取定性与定量结合的方法,通过文献整理、用户访谈、开放性问卷配合因子分析与线性回归模型,构建相应的评价量表及使用意愿模型,以确定影响老年人使用家庭养老服务机器人的主要因素,并探讨各因素间的影响关系及内在联系。结果最终确定主要因素为:情感陪伴、交互性、功能质量。三个因素均对用户使用意愿产生正向影响,其中功能质量是最主要因素,其次为情感陪伴和交互性,且情感陪伴同时也对交互性产生正向影响。结论家庭养老服务机器人在设计时应主要考虑老年人在健康管理、家居作业方面的功能性需求,其次是以生活陪伴、互动交流、适龄娱乐为主的感性需求,并注重多模态的产品交互形式及适老化的交互界面设计,以达到提升用户使用意愿的目的。Since home care service robots have become a crucial technological product in the intelligent healthcare and elderly care industry aimed at enhancing the quality of life for the elderly and addressing the insufficient supply of social elderly care resources,the work aims to explore the primary factors influencing their use by the elderly and provide a theoretical foundation and reference for age-friendly design research of home care service robots in intelligent healthcare and elderly care industry.A combination of qualitative and quantitative methods was employed.Through literature review,user interviews,open-ended questionnaires,factor analysis,and linear regression models,corresponding user evaluation scales and intention-to-use models were constructed to identify the main factors influencing the use of home care service robots by the elderly and explore the relationships and inherent connections between various factors.The principal factors identified included emotional companionship,interactivity,and functional quality.All three factors positively influenced the intention to use,with functional quality being the most significant factor,followed by emotional companionship and interactivity.Moreover,emotional companionship also positively influenced interactivity.In the design of home care service robots,priority should be given to the functional needs of the elderly in health management and household tasks,followed by emotional needs such as companionship,interactive communication,and age-friendly entertainment.Furthermore,consideration should be given to multimodal product interaction forms and the design of age-friendly interaction interfaces to improve the intention to use.

关 键 词：产品设计 使用意愿 智慧健康养老 服务机器人 因子分析 线性回归 

分 类 号：TB472[一般工业技术—工业设计]