卓越绩效管理模式在职业健康检查机构宏观质量管理的应用实践  

Application of excellence-performance management model in macro-quality management for occupational medical examination institutions

作　　者：黄瑞妍[1] 李晓艺[1] 肖明慧[1] 杨爱初[1] 陈嘉斌[1] 胡世杰[1] HUANG Ruiyan;LI Xiaoyi;XIAO Minghui;YANG Aichu;CHEN Jiabin;HU Shijie(Guangdong Province Hospital for Occupational Disease Prevention and Treatment,Guangdong Provincial Occupational Health Inspection Quality Control Center,Guangzhou,Guangdong 510300,China)

机构地区：[1]广东省职业病防治院,广东省职业健康检查质量控制中心

出　　处：《中国职业医学》2024年第6期688-693,共6页China Occupational Medicine

基　　金：广东省医学科学技术研究基金(C2021019,C2023021)。

摘　　要：随着职业健康检查(OME)机构转向备案制管理,传统管理模式已难以契合现行政策导向与职业健康高质量发展的迫切需求。在此背景下,广东省职业健康检查质量控制中心(以下简称“省质控中心”)率先探索,将卓越绩效管理(PEM)理论融入广东省OME机构的宏观质量管理实践中。鉴于当前研究在OME机构宏观质量管理领域的不足,省质控中心依托PEM的核心理念与标准,紧密结合OME的专业特性,从战略指引、领导力建设、关键管理对象识别、数据分析与管理、人力资源配置、流程优化,以及质量控制成果应用7大维度,系统性地推进了广东省OME机构的宏观质量管理创新,为质量控制工作的持续改进提供了强大动力。经初步实践,采用PEM模式的OME机构在宏观质量管理上已显现出积极成效。展望未来,省质控中心将持续强化关键技术人员队伍建设,创新培训模式,充分利用大数据技术优势,不断迭代升级,完善OME机构的宏观质量管理机制,确保劳动者与用人单位的权益得到切实维护与提升。As the management system of Occupational Medical Examination(OME)institutions is moving to a record-filing model,the traditional management approach might not fulfill the current policy requirements.There is a pressing need for development of high-quality occupational health management system.In this context,the Guangdong Provincial Occupational Health Examination Quality Control Center(hereinafter referred to as the"Provincial Quality Control Center")pioneered the integration of the Performance Excellence Model(PEM)framework into the macro-quality management of OME institutions in Guangdong Province.In light of the current research gaps in the field of macro-quality management for OME institutions,the Provincial Quality Control Center,based on the core principles and standards of PEM,has closely aligned with the professional characteristics of occupational health examinations.The established macro-quality management innovation in OME institutions in Guangdong Province consists of seven dimensions:strategic direction,leadership development,identification of key management subjects,data analysis and management,human resources allocation,process optimization,and the application of quality control outcomes.This system has provided a robust impetus for the ongoing improvement of quality control efforts.The initial implementation of PEM demonstrated notable improvements in macro-quality management for OME institutions.Moving forward,the Provincial Quality Control Center will continue to strengthen the development of key technical personnel,innovate training models,harness the advantages of big data technology,restate and upgrade the system continuously,and refine the macro-quality management mechanisms of OME institutions to ensure that the health rights and interests of workers and employers are effectively safeguarded and enhanced.

关 键 词：卓越绩效管理 职业健康检查 备案管理 质量管理 质量控制 应用实践 

分 类 号：R135[医药卫生—劳动卫生]