AIGC大学生用户信息需求研究——以ChatGPT为例  

Study on the Information Needs of College Students Using AIGC——Taking ChatGPT as an Example

作　　者：郭亚军[1] 刘振阳 郭一若 冯思倩 李泽锋[1] GUO Yajun;LIU Zhenyang;GUO Yiruo;FENG Siqian;LI Zefeng(School of Information Management,Zhengzhou University of Aeronautics,Zhengzhou 450046,China)

机构地区：[1]郑州航空工业管理学院信息管理学院,河南郑州450046

出　　处：《情报科学》2024年第8期34-44,共11页Information Science

基　　金：国家社会科学基金项目“元宇宙场域下智慧图书馆空间服务创新研究”(23BTQ011);河南省高等教育教学改革研究与实践项目“面向航空航天产业的实践平台建设和创新创业人才培养路径的探索与实践”(2021SJGLX471);郑州航院科研团队“组织人事大数据与智能知识管理”(23ZHTD02003)

摘　　要：【目的/意义】AIGC已成为大学生获取信息的高效渠道。分析AIGC大学生用户信息需求的类型及关系,可以为AIGC机构提升信息服务水平、更好地满足大学生用户信息需求提供参考与借鉴。【方法/过程】使用扎根理论研究方法,对18位大学生用户进行半结构化访谈获取原始资料,通过三级编码获得概念范畴和逻辑关系,构建AIGC大学生用户信息需求理论模型。然后通过问卷调查,使用探索性因子分析和验证性因子分析对理论模型进行实证检验。【结果/结论】结果表明,AIGC大学生用户信息需求模型包括3个核心范畴和6个主范畴,基础服务和信息质量驱动AIGC大学生用户信息需求的产生,内容需求和增值服务是AIGC大学生用户的两种信息需求类型,信息贡献是AIGC大学生用户基本信息素养的体现,收益认知是大学生用户对AIGC的使用目标。信息需求的满足和信息素养的提高有助于AIGC大学生用户使用目标的实现。【创新/局限】对AIGC大学生用户信息需求展开研究,构建AIGC大学生用户信息需求模型。但仅选择AIGC应用产品中较为成熟的ChatGPT为例进行研究,未来有待拓展研究范围。【Purpose/significance】AIGC has become an efficient channel for college students to obtain information.The analysis of the types and relationships of college students'information needs using AIGC can provide reference for AIGC institutions to improve the information service level and better meet the information needs of college students.【Method/process】Based on the research method of grounded theory,semi-structured interviews were conducted with 18 college students to obtain the original data,conceptual categories and logical relations were obtained through three-level coding,and a theoretical model of college students'information needs using AIGC was constructed.Then,through questionnaire survey,exploratory factor analysis and confirmatory factor analysis were used to empirically test the theoretical model.【Result/conclusion】The results show that the information needs model of college students using AIGC includes 3 core categories and 6 main categories,basic service and information quality drive the information needs of college students using AIGC,content requirements and value-added service are two types of information needs of college students using AIGC.Information contribution is the embodiment of basic information literacy of college students who use AIGC.Benefit cognition is the goal of AIGC use by college students.The satisfaction of information needs and the improvement of information literacy will help the college students who use AIGC to realize their usage goals.【Innovation/limitation】The information needs of AIGC college students is studied,and the information needs model of AIGC college students is constructed.But only ChatGPT,a mature AIGC application product,was selected as an example for the study,and the research scope needs to be expanded in the future.

关 键 词：AIGC ChatGPT 大学生用户 信息需求 扎根理论 

分 类 号：G252.0[文化科学—图书馆学]