基于SERVQUAL模型构建早产儿父亲出院准备服务方案及其应用效果  

Development and application of a discharge preparation service programme for fathers of preterm infants based on the SERVQUAL model

作　　者：宋静雯 王洲洪 魏榕 SONG Jingwen;WANG Zhouhong;WEI Rong(Department of Nursing,the Fifth Affiliated Hospital of Guangxi Medical University,Nanning 530022,China;Department of Neonatology,the Fifth Affiliated Hospital of Guangxi Medical University,Nanning 530022,China)

机构地区：[1]广西医科大学第五附属医院护理部,广西南宁530022 [2]广西医科大学第五附属医院新生儿科,广西南宁530022

出　　处：《医药高职教育与现代护理》2025年第2期134-139,共6页Medical Higher Vocational Education and Modern Nursing

基　　金：广西壮族自治区卫生健康委员会科研课题(Z-A20221120);南宁市第一人民医院科研启动项目(YN2023005);南宁市科技项目(重点研发计划)(20223049-1)。

摘　　要：目的探讨基于SERVQUAL模型构建的早产儿父亲出院准备服务方案及其影响。方法采用随机数字表法选取2022年7月至2024年3月入住广西医科大学第五附属医院新生儿科早产儿的父亲作为研究对象,其中32人作为干预组,采用基于SERVQUAL模型构建的早产儿父亲出院准备服务方案;30人作为对照组,接受新生儿科常规出院准备服务。比较两组入院24 h、出院6 h前早产儿父亲的出院准备度、出院指导质量、育儿胜任感水平。结果入院24 h,两组早产儿父亲的出院准备度、出院指导质量、育儿胜任感得分差异均无统计学意义(均P>0.05);出院前6 h,干预组早产儿父亲的以上指标得分均高于对照组,差异有统计学意义(P<0.05)。结论采用基于SERVQUAL模型构建的早产儿父亲出院准备服务方案,可以提高早产儿父亲出院准备度、出院准备指导质量及育儿胜任感。Objective To explore the development and impact of a discharge preparation service program for fathers of premature infants,based on the SERVQUAL model.Methods Fathers of premature infants admitted to the Neonatal Department of the Fifth Affiliated Hospital of Guangxi Medical University from July 2022 to March 2024 were selected using random number table sampling.32 fathers were assigned to the intervention group and received the discharge preparation service program based on the SERVQUAL model.30 fathers were assigned to the control group and received the routine discharge preparation services of the Neonatal Department.The discharge preparedness,quality of discharge guidance,and parenting competence of the fathers were compared at 24 hours after admission and six hours before discharge.Results At 24 hours after admission,there were no significant differences between the two groups in discharge preparedness,quality of discharge guidance,and parenting competence scores(P>0.05).However,at six hours before discharge,the scores of these indicators in the intervention group were significantly higher than those in the control group(P<0.05).Conclusions The discharge preparation service plan for fathers of preterm infants based on SERVQUAL model can improve the discharge preparation,quality of discharge preparation guidance and parenting competence.

关 键 词：早产儿 出院准备度 出院指导质量 父亲育儿胜任感 SERVQUAL模型 

分 类 号：R47[医药卫生—护理学]