人工智能设备使用对员工创新行为影响的双路径研究  

A Dual-path Study on the Impact of Artificial Intelligence Equipment Usage on Employees’Innovative Behavior

作　　者：寻迅 XUN Xun

机构地区：[1]首都经济贸易大学

出　　处：《当代经理人》2024年第4期16-30,共15页Contemporary Manager

摘　　要：智能化时代,“机器换人”打破了组织行为与人力资源管理的传统模式,致使人工智能与人的关系联结备受关注。基于工作要求-资源模型,分别从认知和情绪双路径出发,深入探索人工智能设备使用对员工创新行为的双刃剑效应。通过对使用人工智能设备的企业员工展开三阶段的问卷调研,研究结果表明:人工智能设备使用作为工作要求,通过增强消极社会情绪抑制员工创新行为;同时,人工智能设备作为工作资源,通过增强认知工作投入促进员工创新行为。本文的研究结论有助于组织及其管理者提前采取相应的干预措施,引导员工将人工智能设备视为工作场所中的合作伙伴,规避人工智能设备可能产生的消极影响。In the era of intelligence,replacing labor with machine breaks the traditional mode of organizational behavior and human resource management,which causes the interaction between artificial intelligence and human to be of growing concern.Therefore,based on the job requirement-resource model,this paper constructs a dual path of cognition and emotion,and discusses the double-edged sword effect of the use of artificial intelligence equipment on employees'innovative behavior.To test the hypothesis,this paper conducts a series of analysis based on multi-stage sampling.The empirical results show that the use of artificial intelligence equipment as a job requirement inhibits employees'innovative behavior by enhancing negative social emotions.At the same time,artificial intelligence equipment as a job resource promotes their innovative behavior by enhancing cognitive work inputs.The findings help organizations and managers to take appropriate interventions in advance to guide employees to view artificial intelligence equipment as partners in the workplace and to circumvent the possible negative effects.

关 键 词：人工智能设备使用 消极社会情绪 认知工作投入 创新行为 

分 类 号：TP18[自动化与计算机技术—控制理论与控制工程] F272.92[自动化与计算机技术—控制科学与工程] F273.1[经济管理—企业管理]