眼科门诊患者就医人文关怀体验现状及影响因素分析  

Humanistic care experience of ophthalmic outpatients and the influencing factors

作　　者：孙佳丽 杨滢瑞 范硕宁 马艳玲 张海鑫 郭舒婕 Sun Jiali;Yang Yingrui;Fan Shuoning;Ma Yanling;Zhang Haixin;Guo Shujie(Department of Ophthalmology,Henan Provincial People's Hospital,Zhengzhou 450002,China)

机构地区：[1]河南省人民医院/郑州大学人民医院眼科,河南郑州450002 [2]河南省立眼科医院 [3]河南省人民医院/郑州大学人民医院护理部,河南郑州450002 [4]河南省人民医院/郑州大学人民医院门诊部,河南郑州450002

出　　处：《护理学杂志》2025年第6期67-70,共4页Journal of Nursing Science

基　　金：河南省卫生健康委员会中青年卫生健康科技创新人才培养项目(LJRC2023020)。

摘　　要：目的 探讨眼科门诊患者就医人文关怀体验现状,并分析其影响因素,为采取针对性措施提高眼科门诊患者就医体验提供参考。方法 采用门诊患者就医人文关怀体验量表对992例眼科门诊患者进行调查。结果 眼科门诊患者就医人文关怀体验总分为(203.61±25.93)分。家庭人均月收入、文化程度、疾病种类、门诊流程清晰度、医院所在地区是影响眼科门诊患者人文关怀体验的因素(均P<0.05)。结论 眼科门诊患者就医人文关怀体验得分较高,家庭人均月收入低、文化程度不高、眼科器质性疾病、门诊流程不清晰会降低患者在眼科门诊就医过程中的人文关怀体验,医疗管理部门应采取针对性措施提高眼科门诊患者的人文关怀体验。Objective To explore the level of humanistic care experience of ophthalmic outpatients and analyze its influencing factors,aiming to provide reference for taking targeted interventions to enhance treatment-seeking experience of this population.Methods A total of 992 ophthalmic outpatients were invited to complete the Outpatient Experience of Human Caring Scale(OEHC-Scale).Results The total OEHC-Scale score in ophthalmic outpatients was(203.61±25.93).Monthly income per household member,education level,disease type,clarity of the patient flow at the outpatient clinic and location of the hospital were the factors influencing humanistic care experience of ophthalmic outpatients(all P<0.05).Conclusion Humanistic care experience of ophthalmic outpatients is relatively high.Low family income,low education level,organic ophthalmologic problem and unclear patient flow process would reduce the humanistic care experience of ophthalmic patients.Hospital administrative departments should take targeted interventions to improve the humanistic care experience of ophthalmic outpatients.

关 键 词：眼科 门诊患者 就医流程 人文关怀 就医体验 影响因素 

分 类 号：R473.77[医药卫生—护理学]