基于SEM-BL模型的城市轨道交通服务质量评价  

Evaluation of Urban Rail Transit Service Quality Based on SEM-BL Model

作　　者：聂垚 NIE Yao(Anhui Vocational College of Defense Technology,Lu'an,Anhui 237008,China)

机构地区：[1]安徽国防科技职业学院,安徽六安237008

出　　处：《黑龙江交通科技》2025年第3期102-106,共5页Communications Science and Technology Heilongjiang

基　　金：安徽国防科技职业学院校级质量工程项目“城市轨道交通行车组织课程建设”(项目编号:gf2023 xxkc05)研究成果。

摘　　要：为解决城市轨道交通服务质量评价体系中缺少定量考虑乘客进出车站服务质量问题,从乘客完整乘车出行的角度,将其出行全过程划分为三阶段,区分了车站设施和运营服务两部分的共性及差异性影响因素,提出了车站设施设备影响因素的概念。基于结构方程模型构建涵盖车站设施设备影响因素的SEM-BL模型,并对模型进行参数标定,以提高轨道交通服务质量影响因素的解释力和准确性。最后,将模型运用于重庆市轨道交通服务质量评价实例中,结果表明:部分车站设施设备t检验值>1.96,说明其对提升轨道交通服务质量有着推动作用且为正向影响,其中安检机效率(3.792)、导向标识明确性(2.102)以及电扶梯稳定性(3.164)等基础设施的良好性对轨道交通服务质量存在显著影响,相较现在多从优化列车运营组织方案的角度提升轨道交通服务质量,乘客完整乘车出行过程的分析结果更具全面性与合理性。To address the issue of the lack of quantitative consideration of passenger entry and exit station service quality in the evaluation system of urban rail transit service quality,the entire travel process of passengers is divided into three stages from the perspective of complete passenger travel.The common and differential influencing factors of station facilities and operational services are distinguished,and the concept of influencing factors of station facilities and equipment is proposed.Based on structural equation modeling,a SEM-BL model covering the influencing factors of station facilities and equipment is constructed,and calibrate the parameters of the model to improve the explanatory power and accuracy of the influencing factors of rail transit service quality.Finally,the model was applied to an example of evaluating the quality of rail transit services in Chongqing.The results showed that the t test values of some station facilities and equipment were greater than 1.96,indicating that they have a promoting effect on improving the quality of rail transit services and have a positive impact.Among them,the efficiency of security screening machines(3.792),the clarity of directional signs(2.102),and the stability of escalators(3.164)have a significant impact on the quality of rail transit services.Compared with the current focus on optimizing train operation organization plans,the analysis results of passengers’complete travel process are more comprehensive and reasonable.

关 键 词：城市轨道交通 出行全过程 服务质量 车站设施 

分 类 号：U293[交通运输工程—交通运输规划与管理]