基于Kano模型的医院图书馆科研支持服务研究  

Study on Research Support Services of Hospital Library Based on the Kano Model

作　　者：孙利[1] 王星[1] 钟晓燕[1] SUN Li;WANG Xing;ZHONG Xiaoyan(Foshan Women and Children Hospital,Foshan 528000,China)

机构地区：[1]佛山市妇幼保健院,佛山528000

出　　处：《医学信息学杂志》2025年第3期90-95,共6页Journal of Medical Informatics

基　　金：广东省佛山市自筹经费类科技创新项目(项目编号:2220001004722)。

摘　　要：目的/意义从用户满意度出发,对医院图书馆科研支持服务项目进行优先级排序,提出优化科研支持服务的策略。方法/过程采用Kano模型,设计Kano问卷,对佛山市妇幼保健院职工进行问卷调查,分析各科研支持服务项目的Kano属性分类,采用Better-Worse系数进一步分析用户满意度的影响程度,并确定科研支持服务项目的优先级排序。结果/结论医院图书馆应重视馆员培训,加强部门协作,分层递进开展各级科研支持服务项目,建立动态调整机制,持续优化科研支持服务建设。Purpose/Significance To prioritize the research support service items of hospital library based on user satisfaction,and to put forward the optimization strategies of research support services.Method/Process Using the Kano model,the Kano questionnaire is designed to investigate the employees of Foshan Women and Children Hospital.The paper analyzes the Kano attribute classification of each research support service item,analyzes the influence degree of user satisfaction with Better-Worse coefficient,and prioritizes the research support service items.Result/Conclusion Hospital libraries should pay attention to the training of librarians,strengthen the cooperation of departments,carry out research support service items at all levels in a progressive manner,establish a dynamic adjustment mechanism,and continuously optimize the construction of research support services.

关 键 词：科研支持 KANO模型 服务项目 医院图书馆 用户满意度 

分 类 号：R-058[医药卫生]