共益企业如何突破战略联盟中的身份困境?——基于共情机制的UTC行家纵向案例研究  

How Benefit Enterprises Break Through Identity Dilemma in the Strategic Alliance?—A Longitudinal Case Study of UTC Based on Empathy Mechanism

作　　者：郑密 韵江[1] ZHENG Mi;YUN Jiang(School of Business Administration,Northeast University of Finance and Economics,Dalian 116025,China)

机构地区：[1]东北财经大学工商管理学院,大连116025

出　　处：《研究与发展管理》2025年第2期190-206,共17页R&D Management

基　　金：国家社会科学基金重大项目“高质量发展情景下中国企业的高端化战略变革理论研究”(21&ZD140);国家自然科学基金项目“数字化转型的‘索洛悖论’微观破解:互补/互动组合视角下的试错机制对战略变革的影响研究”(72072024)。

摘　　要：共益企业从组织范式层面重新探寻经济价值与社会价值的兼容共生,其与战略联盟形成了一种新型的社会责任关系。在面对内外部动态变化的合作环境时,共益企业如何突破战略联盟中的身份困境以维持组织身份与联盟稳定,现有文献尚未作充分解释。基于个体和群体的共情研究,以UCT行家作为研究对象,采用纵向探索性单案例研究解释了战略联盟与共益企业组织身份的共情机制。本文探索性地提出了组织共情这一概念,厘清了组织共情的3个维度,分别为组织内个体共情、组织内共情以及组织间共情;探索了组织共情维系机制,遵循“问题—方法—结果”的逻辑,共益企业通过身份困境—联盟沟通—组织共情这一过程不断强化战略联盟对组织身份的共情,其中情感的积累和反馈、知识的积累和创造是共情维系机制中的关键隐性资源,在组织身份困境下涌现了责任型领导,其对联盟沟通和组织共情起到了推动作用;探索了组织共情运行机制,沿着“认知—情感—行为”的逻辑,认知共情和情感共情的互动效应产生行为共情,认知、情感和行为共情相互影响,其中组织情境、联盟沟通和责任型领导是组织共情运行机制的催化剂。研究结论为组织共情这一概念提供了学理化的解释,并解析了战略联盟与共益企业组织身份的共情机制,为共益企业在组织身份动态变化过程中的社会责任实践和可持续成长提供了有益借鉴。Benefit enterprise re-explores the compatible symbiosis of economic value and social value from the organizational paradigm level,and forms a new type of social responsibility relationship with strategic alliance.In the face of internal and external dynamic changes in the cooperation environment,the existing literature has not fully explained how benefit enterprises break through the identity dilemma in strategic alliance to maintain organizational identity and alliance stability.Based on the study of individual and group empathy,taking UCT Experts as the research object,it used a longitudinal exploratory single case study to explain the empathic mechanism of strategic alliance and benefit enterprises’organizational identity.The research findings are as follows.The concept of organizational empathy is put forward in an exploratory way,and the three dimensions of organizational empathy are clarified,namely,individual empathy within organizations,empathy within organizations and empathy between organizations.The mechanism of maintaining organizational empathy is explored.Following the logic of“problem-method-result”,benefit enterprises continue to strengthen the empathy of strategic alliance for organizational identity through the process of identity dilemma-alliance communication-organizational empathy,in which emotional accumulation and feedback,knowledge accumulation and creation are the key implicit resources for maintaining empathy,and responsible leaders emerge under the organizational identity dilemma,which plays a role in promoting alliance communication and organizational empathy.The operating mechanism of organizational empathy is explored.Following the logic of“cognitive-emotion-behavior”,the interaction effect of cognitive empathy and affective empathy produces behavioral empathy,and cognitive,affective and behavioral empathy influence each other,in which organizational context,alliance communication and responsible leadership are the catalysts for the operating mechanism of organizational emp

关 键 词：组织共情 共益企业 战略联盟 组织身份 共情机制 

分 类 号：F272[经济管理—企业管理]