收费窗口人性化服务的做法  

Hhe practice on humanism service in casher windows

作　　者：吴晋垣[1] 徐卫星[1] 

机构地区：[1]山东省烟台毓璜顶医院,山东省烟台市264000

出　　处：《中国医院》2003年第8期60-62,共3页Chinese Hospitals

摘　　要：毓璜顶医院坚持以病人为中心,以质量为核心正确的办院方向,使医院的发展进入了“质量、效益”的良性循环。医院的“人性化服务”使病人在得到优质、高效的医疗服务的同时,也得到了人文关怀,赢得了社会的认可和赞誉。Based on that patients are the center and quality is the core, Yuhuangding Hospital enters into a good-natured circle of 'quality and benefits' . The humanism services in the hospital make that while the patients enjoy good quality and efficient medical services, they also enjoy humanism concern, as a result, the hospital has been accepted and praised by the society.

关 键 词：收费窗口 人性化服务 医疗服务 就医流程 

分 类 号：R197.3[医药卫生—卫生事业管理]