急诊分诊护理风险与防范  

Emergency Triage Care Risk and Prevention

作　　者：殷俊[1] YIN Jun(Department,Affiliated Hospital of Jiangsu University,Zhenjiang Jiangsu 212000,China)

机构地区：[1]江苏大学附属医院急诊科,江苏镇江212000

出　　处：《中国卫生标准管理》2019年第5期128-130,共3页China Health Standard Management

摘　　要：目的研究急诊分诊护理风险与防范。方法研究时间为2017年6月—2018年8月,采用"就诊先后顺序"将200例需进行急诊分诊的患者进行分组(通过分析急诊分诊护理风险后分别实施不同防范措施),主要包括两组,其中观察组实施针对性防范措施;对照组实施常规防范,分析两组护患纠纷发生率和候诊时间。结果观察组防范效果优于对照组,P <0.05。结论通过分析急诊分诊护理风险后实施针对性防范措施,能够降低护患纠纷发生率,值得研究。Objective To study the risk and prevention of emergency triage care.Methods The study period was from June 2017 to August2018,and 200 patients who needed emergency triage were grouped by'order of visits'(by analyzing the risk of emergency triage care and implementing different preventive measures).Mainly includes two groups,the observation group was implemented targeted preventive measures;The control group was given routine precautions.The incidence of nurse-patient disputes and waiting time were analyzed.Results The preventive effect of the observation group was better than that of the control group,P<0.05.Conclusion Through the analysis of the risk of emergency triage nursing,the implementation of targeted preventive measures can reduce the incidence of nurse-patient disputes,which is worth studying.

关 键 词：急诊分诊 护理风险 防范 护患纠纷 投诉率 满意度 

分 类 号：R47[医药卫生—护理学]