满意医疗服务的基本原则  

Basic principles of satisfying medical care

作　　者：何志成[1] 郑南南[2] 

机构地区：[1]解放军第一一三医院,浙江省宁波市315040 [2]解放军第一七四医院

出　　处：《中华医院管理杂志》2003年第12期709-712,共4页Chinese Journal of Hospital Administration

摘　　要：自然科学与人文科学的统一与融合 ,促使医学内涵蕴义和框架结构的嬗变 ,进而提高了医学的科学品位。医学科学领域中科学、技术、经济、社会与人文科学的高度一体化 ,深刻揭示了人文精神在医疗服务中的重要性。医疗服务诚信、服务公平、服务有效和服务满意 ,是医疗服务中人文精神的体现 ,表证着医院品格和核心价值观念 ,是满意医疗服务的前提和保证。作者强调指出 ,医疗服务中的伦理道德和人文思想建设 ,是现代医院文化建设的核心 ,也是医院经济增长的重要基础。The integration of natural and human sciences has resulted in the evolution of the connotation and framework of medicine, thus enriching its scientific nature. The high degree of the integration of the scientific, technological, economic, and social factors in the field of the medical sciences with human sciences reveals the significance of the human spirit in medical care. Reliability, impartiality, effectiveness and satisfaction, which embody the human spirit in medical care, signify a hospital's character and core values and are the prerequisite and guarantee for satisfying medical care. The authors point out emphatically that the development of the codes of ethics and the human ideology in medical care constitutes both the core of the cultural construction of the modern hospital and an important foundation for its economic growth.

关 键 词：基本原则 医院 管理 医疗服务 文化建设 

分 类 号：R197.3[医药卫生—卫生事业管理]