网络化服务组织的效率和福利改进分析  

Efficiency and Welfare Improvement of Network Organization in Service industry

作　　者：张化尧[1] 万迪昉[1] 史小坤[2] 

机构地区：[1]西安交通大学管理学院,陕西西安710049 [2]杭州商学院金融学院,浙江杭州310035

出　　处：《系统工程理论与实践》2003年第12期76-80,共5页Systems Engineering-Theory & Practice

基　　金：国家自然科学基金(79970013);国家自然科学基金优秀研究群体(70121001)

摘　　要：　售后服务行业在我国东部一些大城市已经逐步向网络式组织转化,这种组织形式的业量具有不确定性特点,从学术界已有的研究中难以找到对这种组织形式经济学特性的深入研究.就其面对的市场特点建立了泊松流模型对网络化服务组织进行分析,得出网络化服务组织的效率改进主要体现在资产和管理的规模经济及不确定条件下的人员互补效应,后者是和不确定性相联系的一种规模经济.这种组织形式对所涉及各方均带来了有利的影响,是市场效率提高的表现.The after service industry has already transforming into network organizations in some eastern Chinese big cities, which has not been studied deeply in economic means. The business is with uncertainty, so in this article we build Poisson type model to analysis the network organization according to the characteristics of the market. We conclude from the model that the efficiency improvement of network organization mainly embodies in two aspects:1) the scale economy of assets and management, and 2) complementary effect of personnel under conditions of uncertainty, which is also a kind of scale economics. The appearance of this kind of organization is beneficial to all relative groups, thus a development of market efficiency.

关 键 词：企业理论 网络化服务组织 效率 福利 市场效率 

分 类 号：F270[经济管理—企业管理]