车站货运服务质量等级评估层次综合评价方法  

Multi-Hierarchy Fuzzy Synthetic Evaluation for Quality of Station Freight Service

作　　者：赵小柠[1] 宋建业[1] 菅洁[2] 

机构地区：[1]兰州交通大学交通运输工程学院,甘肃兰州730070 [2]兰州铁路局兰州西车站,甘肃兰州730050

出　　处：《兰州铁道学院学报》2003年第6期133-136,共4页Journal of Lanzhou Railway University

摘　　要：针对货运服务质量受多方面指标影响的特点,通过分析各指标性质设计一个多层次的车站货运服务质量评估指标体系,利用AHP方法和多层次模糊综合评判相结合的思路进行多层次模糊综合评价,得到了令人满意的计算结果.According to the feature that the quality of the freight service is affected by many factors, a multi-hierarchy system is designed by analyzing the factors' feature to evaluate the service quality. In order to solve the problem, the method combined AHP and fuzzy synthetic evaluation has been used and the results are satisfactory.

关 键 词：货运服务质量 服务质量等级 多层次模糊综合评判 AHP方法 车站货运 

分 类 号：U294.1[交通运输工程—交通运输规划与管理]