关系质量、关系行为与物流外包绩效——基于中国制造企业的实证研究  

Relationship Quality,Relational Behavior and Logistics Outsourcing Performance——An Empirical Study of Chinese Manufacturing Enterprises

作　　者：沙颖[1,2] 陈圻[1] 郝亚[3] 

机构地区：[1]南京航空航天大学经济与管理学院,南京210016 [2]吉林财经大学亚泰工商管理学院,长春130117 [3]吉林动画学院院务部,长春130012

出　　处：《管理评论》2015年第3期185-196,共12页Management Review

基　　金：国家社科基金重点项目(11AGL001);教育部人文社会科学研究规划基金项目(13YJAZH130);吉林财经大学物流产业经济与智能物流省重点实验室开放基金项目(2013004)

摘　　要：本文提出了物流外包情境下关系质量的六个维度:信任、承诺、依赖、专用性投资、感知的机会主义行为和创新;构建了以关系行为为中间变量的关系质量提升物流外包绩效的理论模型,并以492家中国制造企业为研究样本进行实证检验。研究结果表明,关系质量对物流外包绩效有显著直接正向影响,也通过作用于关系行为的中间过程对物流外包绩效产生间接影响;信任、专用性投资、创新对关系行为的正向影响显著;感知的机会主义行为对关系行为具有显著的负向影响;承诺和依赖对关系行为的影响均不显著。In this paper,we propose six dimensions measuring the relationship quality in the situation of logistics outsourcing,which consist of trust,commitment,dependence,specific investment,opportunism behavior of perception and innovation. We build a theoretical model of the relationship quality'effect on logistics outsourcing performance in which relational behavior acts as an intermediate variable,then an empirical study is made to test the model based on 492 questionnaires data from manufacturing enterprises in China. The results prove that relationship quality not only has direct significant positive effects on logistics outsourcing performance,but also has indirect effects on it through relational behavior. Trust,specific investment and innovation have significant positive influences,opportunism behavior of perception has significant negative impact,commitment and dependence have no significant effects on relational behavior.

关 键 词：关系质量 关系行为 物流外包 外包绩效 

分 类 号：F425[经济管理—产业经济] F252