医疗服务质量的模糊综合评判方法  

Comprehensive Fuzzy Evaluation for Medical-Care Quality

作　　者：王恕[1] 汪定伟[1] 

机构地区：[1]东北大学信息科学与工程学院,辽宁沈阳110004

出　　处：《东北工学院学报》2004年第6期535-538,共4页

基　　金：国家自然科学基金资助项目(60084003;70171056)

摘　　要：以PZB服务质量模型为基础,采用问卷调查和模糊多属性决策法来确定评估医疗服务质量的因素及各指标的权重,并提出医疗服务质量的模糊综合评判模型·调查研究依据4个评估因素以及19个评估指标,发现医疗设备齐全和医疗质量效果是患者最看重的两项指标,表明应用模糊综合评判方法来评估医疗服务质量是可行的,其分析结果可以作为医院改善医疗服务质量的参考·Based on PZB model for service quality, a comprehensive fuzzy evaluation model for medical-care quality is presented, of which the performance criteria and criterion weights are both determined by the questionnaire method and fuzzy multiple attribute decision making. Its found that satisfactory medical equipments and good medical-care results are the most important ones among the 19 performance criteria through a 4-factor investigation made to the study. The result not only proves the feasibility of evaluating medical-care quality with comprehensive fuzzy evaluation method but also offers directions for future improvement in hospitals.

关 键 词：医疗服务质量 模糊综合评判 问卷调查 模糊多属性决策 PZB模型 医疗设备 医疗质量效果 

分 类 号：R197.1[医药卫生—卫生事业管理] C934[医药卫生—公共卫生与预防医学]