大数据驱动的公共服务精准化构建——基于公民获得感的视角  

Precise Construction of Public Services Driven by Big Data—Based on the Perspective of Citizens’ Sense of Gain

作　　者：戴媛媛 

机构地区：[1]中央民族大学管理学院,北京

出　　处：《服务科学和管理》2023年第2期129-134,共6页Service Science and Management

摘　　要：基于大数据的数字治理推动了治理理念、制度和技术的革新。精准化是大数据技术应用于公共服务最直接有效的体现。在致力于实现公共服务精准化的过程中,提升公民满意度,增强公民获得感是社会主要矛盾发生变化后的时代课题。打破数据时代公共服务的“生产率悖论”,畅通双向需求表达与识别制度,对提供增强公民获得感的公共服务具有重要意义。Digital governance based on big data has promoted the innovation of governance concepts, systems and technologies. Precision is the most direct and effective embodiment of the application of big data technology to public services. In the process of striving to achieve the precision of public ser-vices, improving citizens’ satisfaction and enhancing citizens’ sense of gain are the issues of the times after the changes in the main contradictions in society. Breaking the “productivity paradox” of public services in the data age and smoothing the two-way demand expression and identification system is of great significance to providing public services that enhance citizens’ sense of gain.

关 键 词：公民满意度 数字治理 社会主要矛盾 公共服务 大数据技术 治理理念 数据时代 精准化 

分 类 号：D92[政治法律—法学]