某三甲公立医院机关联络员制度实践与评价分析  

Practice and Evaluation Analyses of the Liai-son System in a Grade-A Public Hospital

作　　者：白静静[1] 

机构地区：[1]陕西省人民医院院长办公室,陕西 西安

出　　处：《服务科学和管理》2023年第5期392-398,共7页Service Science and Management

摘　　要：机关联络员作为代表医院行使监督管理职能的工作人员,对于加强医院与临床医技科室的沟通与协调,起着至关重要的作用。以某三甲公立医院为例,为强化医院职能部门与科室的联系,及时掌握全院动态与突发情况,确保工作部署全面落实,提高执行力,医院探索实行了机关联络员制度,并取得了显著的成效:全面搭建了与科室联系紧密、沟通顺畅的网络,医院各项决策及指令第一时间下达并宣贯到临床一线,政策制度执行效率显著提升;有效提高了行政管理干部发现问题、解决问题的综合协调能力,使医院各项决策的出台更具科学性、可操作性,为确保医院的良性运行和各项目标任务的顺利完成奠定了良好基础。本文采用问卷调查的形式对该院机关联络员制度进行自评和他评,以此评估该项制度的实践效果和存在的问题,并提出进一步改进的措施。As the staff of supervision and management on behalf of the hospital, the liaison plays a vital role in strengthening the communication between the hospital and the clinical and medical detection departments. Taking a Grade-A public hospital as an example, in order to strengthen the connection between functional departments and departments of clinical and medical detection, timely grasping emergencies of the whole hospital and ensuring the implementation of work deployment, the hospital establishes the liaison system. It achieves remarkable results. The hospital has built a comprehensive network with close ties and smooth communication with the departments, and all policies and decisions have been issued and publicized to the clinical front line in the first time. The implementation efficiency of policies has been significantly improved. What’s more, it effectively improves the coordination ability of administrators to find and solve problems, making the decisions of the hospital more scientific and operable which lays a good foundation for ensuring the positive operation of the hospital. This paper adopts the form of questionnaire survey to conduct self-evaluation and other evaluation of the liaison system for the purpose of evaluating its practical effect and finding existing problems, which could help to put forward further improvement measures.

关 键 词：联络员制度 医院管理 评价分析 

分 类 号：F27[经济管理—企业管理]