基于CSTA协议的CTI应用  

The Application of Computer Telphone Integration Based on CSTA Protocol

作　　者：戚英豪[1] 何为民[1] 黄佩伟[1] 

机构地区：[1]上海交通大学电子工程系,上海200030

出　　处：《通信技术》2003年第7期64-66,共3页Communications Technology

摘　　要：介绍了一种小型客户服务中心的构建方案和相应的软硬件设计结构。方案参照了目前计算机网络和通信网络的接口标准CSTA协议,提出了应用CTI技术建立客户服务中心的可行方案,并和其他模型相比较,探讨其经济性和实用性。This article introduces a schema for small CallCenter with corresponding software and hardware designing architecture. Existing standard of interface between computer network and communication network, CSTA protocol, is adopted here. We propose a solution to establish CallCenter by utilizing CTI technique and compare it with other models to discuss about its economy and practicability.

关 键 词：计算机电话集成 CSTA协议 客户/服务器 套接字 

分 类 号：TN91[电子电信—通信与信息系统]