基于客户知识的业务流程重组  

作　　者：张素霞[1] 

机构地区：[1]四川大学公共管理学院,成都610064

出　　处：《现代情报》2005年第1期214-215,221,共3页Journal of Modern Information

摘　　要：知识经济时代 ,知识是企业形成持续性竞争优势的关键。客户的知识也是企业最重要的资源之一。本文在分析传统业务流程的基础上 ,提出了以客户知识流重组企业业务流程 ,以达到企业业务流程的不断改善和优化。Knowledge is the key that enterprises form persistently competition predominance in the era of knowledge economy.Also,customer knowledge is one of the most important enterprise resources.This paper analyzes the disadvantages of the traditional business process,then brings forward a reengineered business process based on customer knowledge current to reach constantly improvement and optimization of business process.

关 键 词：客户知识 客户知识流 业务流程 重组 

分 类 号：F275.5[经济管理—企业管理]