质量改进与顾客互动机制转换子模型的建立  

Establishment of the Transformation Sub-Model in Interactive Mechanism Between Quality-Improvement and Customers

作　　者：吴伟强[1] 李从东[1] 

机构地区：[1]天津大学管理学院,天津300072

出　　处：《工业工程》2005年第2期34-37,41,共5页Industrial Engineering Journal

摘　　要：基于模糊理论和矩阵转换思想,分别建立了在顾客需求及需求权重明确和不明确两种条件下如何将顾客需求转换为工程特征的转换子模型,以及将工程特征转换为顾客需求的转换子模型。Based on Fuzzy Theory and Matrix Alternation, this paper established a set of transformation sub-models to transform customer-requirements into engineering characters, or to transform engineering characters into customer-requirements, which is for the case that the customer-requirement and its weight are clearey known or not.

关 键 词：模糊理论 矩阵转换 顾客需求 互动机制 质量改进 

分 类 号：F273.2[经济管理—企业管理]