电信企业信用管理及系统建设方案探讨  

Telecom Enterprise Credit Management and System Construction Solution

作　　者：何潇 

机构地区：[1]中国网通北京分公司

出　　处：《中国电信建设》2006年第8期40-45,共6页

摘　　要：目前BOSS系统升级改造建设在运营商之间相继展开，运营支撑系统对于客户服务、计费等环节的支撑能力显著提高。与此同时，随着电信市场竞争的日益激烈，维系客户的服务成本也日益提高，一方面本地运营商要应对数百万用户的多渠道客户管理所带来的高额代价，一方面要抑止某些客户的恶意欺诈行为所带来的损失。At present, operators have started BOSS system upgrade one after another. Supporting capability of operation support system to customer service and billing has been greatly improved. Meanwhile, with the intensification of telecom market competition, customer service cost is ever increasing. One the one hand, operator shall assume the high cost caused by multi channel customer management of millions of users. Qn the other hand, operators shall protect against loss caused by frauds of some users.

关 键 词：系统升级 信用管理 电信企业 建设方 客户服务 运营支撑系统 电信市场竞争 改造建设 

分 类 号：F270[经济管理—企业管理]