基于企业心智模式优化视角的流程再造  

Business Process Reengineering Based on Improving Mental Models of Enterprises

作　　者：陈学中[1] 张娜[2] 李光红[2] 

机构地区：[1]南京大学工程管理学院,江苏南京210093 [2]济南大学管理学院,山东济南250022

出　　处：《科学学与科学技术管理》2007年第3期141-145,共5页Science of Science and Management of S.& T.

基　　金：山东省教育厅人文社科项目(J06X53)

摘　　要：企业流程再造缺乏完善的心智模式的指引是再造失败的重要原因。从企业进行流程再造的原因和影响流程再造的因素两方面出发,分析心智模式对流程再造的重要性,构建心智模式和流程再造之间内在联系的框架模型;分析了需要进行流程再造的企业心智模式存在的缺陷;提出了优化企业心智模式的措施。The shortage of guidance of perfect mental models is one important reason of failure of business process reengineering （BPR） in enterprises. First of all, the importance of mental models to BPR is discussed based on exploring about both BPR reasons and influencing factors and the framework model of the relationship between mental models and BPR is constructed. Then the defect of mental model in the enterprises that need BPR is analyzed. Finally, some meth- ods of improving the mental models are proposed in order to increase the rate of success of BPR from the viewpoint of optimizing mental models of enterprises.

关 键 词：心智模式 流程再造 框架模型 

分 类 号：F270[经济管理—企业管理]