管理者情绪智力行为模型及其有效性的实证研究  

An Empirical Research on Manager’s Behavior Emotional Intelligence Model and Its Validity

作　　者：张辉华[1] 凌文辁[2] 

机构地区：[1]上海对外贸易学院 [2]暨南大学管理学院企业管理系

出　　处：《南开管理评论》2008年第2期50-60,共11页Nankai Business Review

摘　　要：管理者情绪智力是指管理者在工作和交往过程中表现出来的理解、驾驭情绪及与情绪相关的心理和行为的能力。通过问卷调查(有效调查问卷629份),运用探索性因素分析(N=310)和验证性因素分析(N=319)方法对中国文化背景下管理者情绪智力的因素结构进行了探讨。结果发现,管理者情绪智力的结构包括四个因素:关系处理、工作情智、人际敏感与情绪调控。进而,运用本研究开发的管理者情绪智力量表及其他相关量表,对管理者进行了问卷调查,共收回有效管理者自评问卷320份。在管理者自评调查数据基础上,运用相关分析、回归分析等方法,检验了管理者情绪智力行为模型的效度。结果发现,所构建的管理者情绪智力行为模型是有效的。Manager＇s emotional intelligence is the ability of understanding and reining emotion and its relative psychology and behaviors that managers display in the process of work and social interaction. Based on obtaining 629 effective survey questionnaires, we explore the factor construct of Chinese manager＇s emotional intelligence by exploratory factor analysis （EFA） with 310 questionnaires and confirmatory factor analysis （CFA） with 319 questionnaires. The result shows that the construct of manager＇s emotional intelligence is four factors, including dealing with relationship, emotionally working competence, interpersonal sensitivity, and emotion regulating. Furthermore, We do another survey with the developed manager＇s emotional intelligence scale and other rela- tive scales. This time, we ask respondents who are all managers to self-report themselves＇ relative behavior characters and obtain 320 effective questionnaires. Based on the survey data, we do correla- tion and regression analysis and test the validity of the developed manager behavior emotional intelligence model. The result shows the developed manager behavior emotional intelligence model has good validity.

关 键 词：管理者 情绪智力 行为模型 

分 类 号：F272[经济管理—企业管理]