电力突发事故应急客户服务机制预案制定与实践  

Establishment and practice of customer emergency service mechanism plans for electric power unforseen accidents

作　　者：宋鹏[1] 邢其敬[1] 

机构地区：[1]北京市电力公司,北京100031

出　　处：《电力需求侧管理》2008年第6期68-70,共3页Power Demand Side Management

摘　　要：应急客户服务机制是应对电力突发事故的重要措施。建立、健全电力突发事故应急客户服务机制是电力企业履行社会责任、服务电力客户的必然要求。研究应急客户服务机制的原则、目标,制定实施应急服务的主要措施、流程,并在实践中予以检验,对突发电力事故的应急客户服务工作进行了有益的探索,提出了可行的解决方案。Customer emergency service mechanism is a significant measure to cope with power unforseen accidents. Establishing and perfecting the mechanism is a necessary requirement for electric power enterprises to fulfill social responsibilities and service power customers. This paper studies the principles and objects of the mechanism, develops the main measures and processes of emergency service implementation. All of these are tested in practice. The paper also does useful explorations of customer emergency service for power unforseen accidents and promotes practical solutions.

关 键 词：电力突发事件 客户服务 应急机制 应急处置 

分 类 号：F407.61[经济管理—产业经济] F274