员工冲突管理行为对工作满意度和创新绩效影响的实证研究  

Effects of Conflict Management Behavior on Job Satisfaction and Innovation Performance

作　　者：陈晓红[1] 赵可[1] 陈建二[1] 

机构地区：[1]中南大学商学院,长沙410083

出　　处：《系统管理学报》2009年第2期211-215,共5页Journal of Systems & Management

基　　金：国家自然科学基金资助项目(70631004)

摘　　要：冲突管理不仅是企业管理者,也是企业员工需要掌握的一项重要工作技能。通过333份调查问卷,检验了员工冲突管理行为对工作满意度和创新绩效的影响。结果表明,倾向于采取合作和折衷型冲突管理行为的员工拥有更高工作满意度;合作型冲突管理行为与创新绩效正相关,而回避与创新绩效负相关。It is important for both manager and employee to master the skills to manage conflict. Based on a survey of 333 questionnaires, we examined the effects of conflict management behavior on job satisfaction and innovation performance. Results show that （1） cooperation and compromising conflict management behaviors were positively related to job satisfaction; （2） cooperation conflict management behavior was positively related to innovation performanc, and avoiding conflict management behavior was negatively related to innovation performance. In the end, future research direction was given.

关 键 词：冲突管理行为 工作满意度 创新绩效 

分 类 号：O934[理学]