质量管理实践的实证研究  

An Empirical Analysis on Quality Management Practices

作　　者：刘杰[1] 张国军[1] 

机构地区：[1]南京财经大学营销与物流管理学院,江苏南京210046

出　　处：《标准科学》2009年第6期10-16,共7页Standard Science

基　　金：南京财经大学科研基金项目"TQM;市场导向对企业绩效的影响研究"(C0810);江苏教育厅高校哲学社会科学基金项目"基于顾客资产的江苏服务业品牌忠诚度研究"(08SJB6300014)

摘　　要：在相关文献分析的基础上,通过对质量管理实践和企业绩效的界定,利用对苏州、南京和徐州三地企业的调查资料,探究质量管理实践对企业绩效的影响,并对一些学者的研究结果进行验证。结果显示,质量培训、流程管理、顾客关系等9项质量管理实践对企业绩效有显著影响,不支持管理者承诺对企业绩效有显著影响的观点。How to explain the relation between quality management and performance is an essential theme for today＇ s quality management researchers. Through a detailed analysis of literature, we use a survey of finns from Suzhou,Nanjing and Xuzhou to analysis the relationship between quality management practices and business performance and to validate some empirical studies. The result shows that nine quality management practices, such as quality training, process management, customer relationship and so on, have significant effect on the business performance. And the author does not support the viewpoint that business performance is greatly influenced by the manager commitment

关 键 词：质量管理实践 企业绩效 相关分析 

分 类 号：F273.2[经济管理—企业管理] C93[经济管理—国民经济]