物流企业客户服务局限性探析  

Analysis of the limitations of logistics services to corporate clients

作　　者：葸小惠[1] 王中伟[2] 

机构地区：[1]新疆财经大学,新疆乌鲁木齐830000 [2]石河子大学商学院,新疆五家渠831300

出　　处：《物流工程与管理》2009年第8期65-66,共2页Logistics Engineering and Management

摘　　要：在市场竞争日趋激烈的今天,物流被视作除生产和销售之外的"第三利润源"其已经成为整个企业成功运作的关键,物流业生产性服务业,物流服务是提高企业竞争力的重要方面,及时准确地为客户提供产品和服务,已成为企业之间除了价格以外的重要竞争因素。物流服务也只有不断地为客户提供让客户满意的优质服务才能取得客户的信赖和源源不断的订单,企业才能获得独特的市场竞争优势,而当今,要提高客户服务就首先需要研究物流客户服务存在的局限性,文中就此展开论述。The increasing competition in the market today, be considered in addition to the logistics of production and sales outside of the ＂third profit source＂ of their entire enterprise has become the key to the successful operation, the logistics industry in producer services, logistics services to improve the competitiveness of enterprises an important aspect of power, timely and accurate manner to provide customers with products and services, enterprises have become an important addition to the non-price competitive factors. Logistics services can only continue to provide customers with quality service so that customer satisfaction in order to receive the client＇s trust and a steady flow of orders, business can be a unique competitive edge in the market, and today, it is necessary to enhance customer service on the first of all need to study the existence of the logistics customer service the limitations discussed in this article begins.

关 键 词：物流 客户服务 局限性 

分 类 号：F253[经济管理—国民经济]