心理资本对接待业员工工作态度与行为的影响效应与机理  

The Impact and Mechanism of Psychological Property on Workers' Attitude and Behavior in Hospitality Industry

作　　者：田喜洲[1,2] 谢晋宇[2] 

机构地区：[1]重庆工商大学长江上游经济研究中心,重庆400047 [2]复旦大学管理学院,上海200433

出　　处：《软科学》2010年第5期111-114,共4页Soft Science

基　　金：国家自然基金项目(70773022)

摘　　要：在理论假设的基础上,通过样本调查,探讨了心理资本对接待业员工工作态度和行为的影响效应与机理,研究结论是:心理资本作为一种积极情绪不仅直接影响员工的工作态度与行为,而且还通过中介变量对它们产生间接影响。Based on the theoretical assumption and sample surveys, this paper discusses the impact and mechanism of psychological property on workers＇attitude and behavior in hospitality industry. The result shows that ： psychological property, as a positive mood, not only directly affects the working attitude and behavior, but also indirectly affects them through the mediator variable.

关 键 词：心理资本 接待业 工作态度 工作行为 

分 类 号：F713.55[经济管理—市场营销]